Refund policy

HERBEAST RETURN AND REFUND POLICY

Last updated: 7 September 2026

1. Scope

This Return and Refund Policy applies to products purchased directly from www.herbeast.world. If you purchased a Herbeast product from another retailer, marketplace, or authorised partner, please contact that seller and follow its return policy.

This Policy supplements your rights under applicable consumer law. Nothing in it excludes, restricts, or changes any right or remedy that cannot lawfully be excluded, restricted, or changed.

2. Fifteen-day return window

You may request a change-of-mind return within 15 days after receiving your product. To start a return, email orders@herbeast.world with:

• your name;
• your order number;
• the product you wish to return;
• the reason for the return; and
• photographs, where relevant.

We will reply with return instructions and the authorised return address. Please do not send products to Herbeast's business address or fulfilment warehouse unless our customer service team specifically instructs you to do so. Sending a product without first contacting us may delay the return and refund process, but it does not remove any mandatory legal right.

After notifying us that you wish to return a product, you must send it back within 14 days unless we agree otherwise.

3. Change-of-mind return conditions

To qualify for a change-of-mind return, the product must be:

• unused and unopened;
• in its original condition;
• in its original packaging, with any protective or hygiene seal intact; and
• accompanied by proof of purchase.

You may inspect external delivery packaging without affecting your return rights.

For health and hygiene reasons, we may decline a change-of-mind return of skincare, cosmetics, personal-care products, or other sealed hygiene-sensitive products after the protective or hygiene seal has been broken, but only where applicable law permits this exception.

These conditions do not limit your rights if a product is faulty, damaged, unsafe, misdescribed, or different from what you ordered.

4. Products that cannot be returned for change of mind

Unless applicable law requires otherwise, we do not accept change-of-mind returns for:

• opened, used, or unsealed hygiene-sensitive products;
• personalised or made-to-order products;
• gift cards;
• products that cannot safely be returned because they are hazardous, flammable, or subject to transport restrictions; or
• any other product clearly identified before purchase as legally exempt from cancellation or return.

Discounted and sale products are subject to the same return rules as full-price products. A promotion, discount, or sale does not affect your rights concerning a faulty, damaged, unsafe, misdescribed, or incorrect product.

5. Faulty, damaged, incorrect, or missing products

Please inspect your order when it arrives. Contact orders@herbeast.world promptly if a product is faulty, damaged, unsafe, missing, or different from what you ordered. Include your order number and photographs where possible so we can investigate quickly.

If the issue is our responsibility, we will provide an appropriate remedy as required by law. Depending on the circumstances, this may include replacement, repair where appropriate, a price reduction, or a refund. Your rights for faulty or misdescribed products are separate from, and are not limited by, the 15-day change-of-mind return period.

6. Return shipping costs

For an ordinary change-of-mind return, you are responsible for the return shipping cost unless applicable law requires otherwise. We recommend using a tracked shipping service and keeping proof of shipment. You remain responsible for the returned product until it reaches the authorised return address, except where applicable law provides otherwise.

If a return is required because the product is faulty, damaged, unsafe, misdescribed, incorrect, or because of another error by Herbeast, we will provide a prepaid return method or reimburse reasonable authorised return shipping costs.

We do not promise a prepaid return label for an ordinary change-of-mind return.

7. Exchanges

We do not currently offer direct change-of-mind exchanges. The quickest way to obtain another product is to return the eligible product and place a new order after the return has been accepted.

If you received a faulty, damaged, or incorrect product, contact us before placing a replacement order so we can provide the appropriate remedy.

8. Refunds

We will notify you after we receive and inspect the return. If the return qualifies for a refund, we will issue it to the original payment method as soon as reasonably possible and normally within 10 business days after approval, without exceeding any deadline imposed by applicable law.

Where the law permits, we may wait until we receive the returned product or evidence that it was sent before issuing the refund. We may reduce a refund only as permitted by law, including where a product has been handled beyond what is reasonably necessary to inspect its nature, characteristics, and functioning.

If you validly cancel an entire order under a statutory cancellation right, we will refund the product price and the cost of standard outbound delivery where required by law. If you selected a more expensive delivery method, the additional premium or expedited-delivery cost may not be refunded. The original delivery charge is not normally refunded for a partial change-of-mind return unless required by law.

Your bank or card provider may require additional time to post the refund after we issue it. If 15 business days have passed since we confirmed that a refund was issued, contact orders@herbeast.world.

9. Order cancellations

To request cancellation before dispatch, contact orders@herbeast.world as soon as possible. We will try to stop fulfilment, but this may not be possible once processing has begun. If the order has already been dispatched, it may need to be handled as a return. This does not limit a statutory cancellation right.

10. United Kingdom consumers

For eligible online purchases delivered to the United Kingdom, you ordinarily have a statutory right to cancel within 14 days after receiving the goods and then a further 14 days to return them. Herbeast's 15-day notification period extends the ordinary 14-day cancellation period by one day.

The statutory change-of-mind right may not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken. Your statutory rights concerning products that are faulty, unsafe, not of satisfactory quality, not fit for purpose, or not as described remain unaffected.

To exercise a UK cancellation right, you may email orders@herbeast.world or use the model cancellation notice below. You do not have to use the model notice.

MODEL CANCELLATION NOTICE

To: Shanghai Wanxiang Heyi Cosmetics Co., Ltd., trading as Herbeast
Email: orders@herbeast.world

I hereby give notice that I cancel my contract for the sale of the following product(s):

Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:

Signature, only if this notice is sent on paper:

11. Contact

Return and order enquiries: orders@herbeast.world

General customer service: hello@herbeast.world

Seller: Shanghai Wanxiang Heyi Cosmetics Co., Ltd. (上海万相合一化妆品有限公司), trading as Herbeast

Business address: Room A06, 2nd Floor, Building 9, No. 18, Lane 1698, Wangyuan Road, Fengxian District, Shanghai, China

Please contact us before returning any product. The business address above is not necessarily the authorised return address.