Shipping policy

HERBEAST SHIPPING POLICY

Last updated: 7 September 2026

1. Scope

This Shipping Policy applies to products purchased directly from www.herbeast.world. It should be read together with our Terms of Service and Return and Refund Policy.

2. Shipping destinations

We currently ship to eligible addresses in the United Kingdom and the United States. Whether we can deliver to a particular address will be confirmed at checkout.

We may be unable to deliver to certain remote locations, restricted territories, hotels, freight-forwarding addresses, PO boxes, or military addresses. Any available restriction will be shown at checkout where reasonably possible.

3. Shipping origin

Orders are currently fulfilled by a third-party fulfilment facility in Dongguan, Guangdong, China. Products may therefore cross an international border before delivery.

4. Shipping method, cost, and delivery estimate

Standard shipping currently costs US$10 per order for eligible UK and US addresses, unless a different price or promotion is shown at checkout.

The current estimated transit period for standard shipping is 5 to 8 business days after dispatch. The total time between placing an order and delivery includes order processing as well as transit. The estimate shown at checkout or in your order confirmation will apply to your order if it differs from this Policy.

Business days exclude weekends and applicable public holidays. Delivery estimates may be affected by destination, customs clearance, order volume, weather, carrier disruption, public holidays, or other events outside our reasonable control.

Delivery dates are estimates unless we expressly confirm that a date is guaranteed. Please do not arrange appointments, travel, or other commitments that depend on an estimated delivery date.

5. Order processing and dispatch

We begin processing orders after payment has been authorised and the order has passed any necessary fraud or address checks. Orders placed during launches, promotions, weekends, or public holidays may require additional processing time.

When your order is dispatched, we will send a confirmation email containing available tracking information. A sales contract is formed as explained in our Terms of Service.

If we cannot accept or fulfil an order, we will notify you and promptly refund any amount collected for products we do not supply.

6. Tracking

Where tracking is available, you can follow the shipment using the link in your dispatch confirmation. Tracking events may take up to 48 hours to appear after dispatch and may not update at every stage of an international journey.

If tracking has not updated for an unusually long period, or if the estimated delivery period has passed, contact orders@herbeast.world with your order number.

7. Taxes, customs duties, and import charges

Before you submit an order, checkout will display the product price, shipping charge, taxes that Herbeast is required to collect, and other amounts payable to Herbeast.

For eligible consignments sent directly to UK customers where Herbeast is legally required to collect UK VAT at the point of sale, the applicable VAT will be included or displayed and collected at checkout.

International shipments may be subject to import VAT, customs duty, tariffs, brokerage charges, or carrier handling fees in the destination country. Whether these charges are included will be stated at checkout where reasonably possible. If checkout states that duties and taxes are included, you should not be charged those amounts again at delivery.

Where import charges are not collected by Herbeast and this is disclosed before purchase, the recipient may be treated as the importer and may be responsible for paying the applicable authority or carrier before delivery. Herbeast does not control government assessments or carrier customs-clearance charges.

Customs rules and tariff rates can change. Customers must provide accurate information reasonably required for lawful customs clearance. We will not intentionally declare an incorrect value or describe a commercial order as a gift.

8. Delivery delays

If we learn that we cannot ship or deliver within the period promised at checkout, we will notify you, provide an updated estimate where possible, and offer any cancellation or refund option required by applicable law.

For US customers, where applicable law requires consent to a shipping delay, we will ask whether you agree to the revised date or prefer to cancel for a prompt refund. If we cannot obtain required consent, we will cancel and refund the affected order.

We are not responsible for a delay caused solely by an event outside our reasonable control, but this does not remove any right to cancel, obtain a refund, or receive another remedy provided by applicable law.

9. Address accuracy and changes

You are responsible for providing a complete and accurate delivery address, recipient name, telephone number, and any information required for delivery or customs clearance.

Contact orders@herbeast.world immediately if you need to correct an address. We will try to make the change, but we cannot promise that an address can be changed after processing or dispatch has begun.

If an order is returned because the address supplied was incorrect or incomplete, delivery was refused, customs charges that were properly disclosed were not paid, or the parcel was not collected, we will contact you. Where permitted by law, any refund may be reduced by the actual non-refundable shipping, return, customs, or carrier charges caused by the failed delivery. We will not make such a deduction where the failed delivery was caused by Herbeast or its service provider.

10. Split shipments

We may send an order in more than one parcel when reasonably necessary. You will not be charged additional shipping solely because we split an order. Separate tracking information may be provided for each parcel.

11. Missing, damaged, or incorrect deliveries

Please inspect your order when it arrives. Contact orders@herbeast.world promptly if:

• the parcel does not arrive within the expected period;
• tracking states that the parcel was delivered but you cannot locate it;
• the parcel or a product is damaged;
• an item is missing; or
• you received an incorrect product.

Include your order number and photographs where relevant. We may ask you to check with household members, neighbours, the carrier, or a designated safe place while we investigate.

If loss, damage, or an incorrect delivery is our responsibility, we will provide an appropriate remedy as required by law, which may include replacement or refund. You will not be required to bear authorised return shipping costs for our error.

12. Delivery, title, and risk

Except where you independently arrange a carrier that we did not offer, risk of loss or damage remains with Herbeast until you, or a person identified by you other than the carrier, takes physical possession of the products.

Title passes when we have received full payment and the products are delivered, except where applicable law provides otherwise. A tracking status alone does not remove any responsibility that applicable law places on us.

13. Returns

Shipping a product back to us is governed by our Return and Refund Policy. Contact orders@herbeast.world before returning a product. The Shanghai business address published in our Terms of Service is not necessarily the authorised return address.

14. Contact

Shipping and order enquiries: orders@herbeast.world

General customer service: hello@herbeast.world

Seller: Shanghai Wanxiang Heyi Cosmetics Co., Ltd. (上海万相合一化妆品有限公司), trading as Herbeast

Website: www.herbeast.world